Refund & Damages

Due to the handmade nature of our candles, we do not accept returns or exchanges.

Each candle is carefully hand-poured, inspected, and securely packaged before shipment to ensure quality and safety.

Damaged Items

If your order arrives damaged, please notify us within 24-48 hours of delivery.

To process a replacement, we require:

• Clear photos of the damaged candle
• A photo of the shipping box
• A photo of the shipping label

Once verified, a replacement will be sent at no additional cost.

We are not responsible for damage claims submitted after 24-48 hours of confirmed delivery.